Privacy Policy

Who we are

This policy covers Timber Ridge Log Homes, doing business as Rustic Lumber Store (“we”, “us”), under both of our names, Rustic Lumber Store and Timber Ridge Log Homes. We are at 1209 Sand Hill Road, Louisville, Nebraska 68037, and our shop phone is (402) 980-3612. It explains what we collect when you call, text or email us, fill out one of our forms, or use our customer portal, and what we do with it.

What we collect

• Your name, phone number and email address.
• A project or delivery address.
• What you tell us in forms, calls, texts and emails.
• Photos you upload.
• Details of orders you place online.
• Recordings and transcripts of calls to our shop line.

Calls to our shop line are answered by an automated assistant, and calls may be recorded.

How we use it

• To answer you.
• To prepare quotes and estimates.
• To schedule work.
• To send order and project updates.
• To follow up on requests you started.
• To keep records.

Text messages

Rustic Lumber Store texts people who have asked to hear from us: replies to their questions and requests, a product link a caller asks for during a call to our shop, updates about their quotes, orders, deliveries and projects, and follow-ups about an inquiry they started.

We text only people who have agreed to get texts from us. Our texts come from (402) 413-9035. Reply HELP to any text for help, or STOP to stop getting texts. How people sign up, with example messages, is on our Text Messages page.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text messaging opt-in data and consent are never shared with any third party, other than the service providers that deliver our messages.

Who we share it with

We share personal information only with the service providers that run our phone, text, email, website and records on our behalf, only so they can do that work, and where the law requires it. We do not sell personal information.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your choices

• Call the shop at (402) 980-3612 to see, correct or delete your information.
• Reply STOP to any of our texts to stop getting them.
• Use the unsubscribe link in any of our emails to stop getting them.

Online store purchases

Purchases from our online store are also covered by the store’s own privacy policy: https://rusticlumberstore.com/policies/privacy-policy

Contact

Questions about this policy or your information: write to us at 1209 Sand Hill Road, Louisville, Nebraska 68037, or call (402) 980-3612. This policy is effective September 30, 2026.